• Design thinker who crafts UX experiences, grounded in research, where business opportunities, technical possibilities and users’ needs converge into meaningful solutions that augment the bottom line.
  • Business leader who intentionally focuses on improving the customer experience with measurable results, while regularly delivering on business commitments.
  • Strategist who guides clients and product management to target and translate research findings to rapidly transfer into agile environments, narrowing the cone of uncertainty, increasing operational efficiency while decreasing risk.
  • People leader who has a servant leadership style, who creates opportunities for team members to thrive and expand core competencies.
  • Producer whom others turn to time and again to implement a solution. Will work tirelessly to get something done, taking an idea and transforming it into reality.


Sr Specialist, UX Architecture & User Research

eBay, August 2014 - Present

Ranked #1 by Internet Retailer, eBay Enterprise is a leading provider of commerce technologies, omnichannel operations and marketing solutions for the world’s premier retailers.

  • Delivered insights and solutions with measurable results in increased conversion rates (23%), orders (89%) and maximized efficencies (32%). Cultivated positive stakeholder relationships, winning more work: projects increased 52% YOY.
  • Spearheaded bridging gaps between research ndings and product leadership, resulting in enterprise level shifts in roadmap planning and product implementa tion for multi-device platforms and in store pickup.
  • Rapidly prototyped solutions, within compressed testing cycles, resulting in proven, elegant solutions. Led team members in shifting to prototyping.
  • Took charge of client-facing cross team projects to ensure the seamless integration of research across Analytics, User Research, Strategy and UX teams.

"Hands down AWESOME top talent... She has leadership." – Käthe A, former manager, Director of North America CX at PayPal

User Experience Architect

eBay, February 2013 - August 2014

  • Drove strategic planning for UX within the e-commerce platform, catalyzing team innovation and collaboration towards smarter innovation.
  • Initiated usability testing for the platform: parcing analytics, conducting tests to target and articulate bottlenecks. Results clarified new development initiatives and spawned follow-up testing.
  • Designed wireframes for web stores and business users. Conducted contextual inquiry, wrote user stories, wireframed and prototyped, collaborating closely with internal stakeholders.
  • Innovated better experiences for business users. Tasks included: conducting contextual inquiry, writing user stories, wireframing and prototyping, and collaborating closely with internal stake holders.
  • Took ownership of complex tasks to meet deadlines within a larger team.

"This research is just what we need." – Jared B., Solutions Architect, eBay Enterprise, to Courtney after she presented "Responsive Experience" research findings

Agile Project Manager

VLS, June 2011- January 2013

VLS Corporation manufactures and supplies vacuum lifting systems in the material handling industry.

  • Implemented agile practices through repeated user focused iterations to insure quality delivera- bles from all team members: from user stories to paper prototypes, to end product. Took ownership of keeping client on task to meet deadlines.
  • Contributed to company's growth: new website helped increase new distributors by 67% within first quarter after launch, resulting in additional client projects.

"A terrific moderator. You reminded me of how the user feels. Thank you." – Tammy Sachs, CEO, Sachs Insights

WordPress Developer, UX Designer

cssneed, June 2011 - February 2013

Clients include: HT Bauerle & Associates, Salus University, H+M Tax Service, Walking with Kim

  • Built custom WordPress themes: architected intuitive wireframes and user flows, designed comps, and coded.
  • Expanded knowledge by acquiring UXD skills at Rutgers and Word Press development skills.
  • Built positive stakeholder relationships resulting in acquisition of additional project business.

Project Manager, Director of Communications

seeJesus, Feb 2007 - Sept 2011

A business-savvy, web-based non-profit that produces Bible studies and trains leaders.

  • Built and coached a team of web designers, graphic designers, writers, editors, proofer and typesetters. Architected site with 58% of visitors staying over 3:35 min over a 3 year period.

"When I talk to Courtney, I get excited about the work I do." – Aurora W, Senior Developer

Sponsorship Program Administrator

Global Partners for Development, Aug 2003-2007

Global Partners exists to generate meaningful work for people living in the two-thirds world.

  • Supervised the administration of sponsorship program, delivering quarterly reports to board, while enhancing the program with better marketing materials.

"She's a little bull" – Carol S, former publishing house manager

Associate Chaplain, University of Pennsylvania

InterVarsity Christian Fellowship, 1996-2003

InterVarsity Christian Fellowship is an officially recognized campus ministry at the University of Pennsylvania.

  • Led and coached over 300 students using inductive methods. Planned strategic leadership succession, resulting in 8 new staff and over 60 student leaders.


Coursera, Big Data Specialization (Present)

University of Rutgers, Mini Masters, User Experience Design (2012)

Moore College of Art & Design, Certificate in Web Design, (2009-2012)

University of Pennsylvania, BA English Literature, German Minor (1992-1996)

Member of German Honor Society, Delta Phi Alpha